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Jun 19

Austin Residents Learn Smartphones from AT&T Volunteers

  • June 19, 2018
  • Austin Partner, Tech Teach-ins

For Digital Inclusion Week in Austin, CTN held a series of events called Tech Teach-Ins. These events match corporate volunteers with community members looking to improve their digital skills and take advantage of what their digital devices can offer.

AT&T was invited to provide mobile device training to residents of North Loop Apartments, a 100-household senior property owned by the Housing Authority of the City of Austin (HACA). A dozen residents learned to use the Ride Austin app on their smartphones. The volunteers demonstrated how to use the app. Then, with one-on-one instruction, the participants downloaded the app on their own devices and shared a ride to the Black Star Co-op, where they all had lunch.

“The human connection drives technology adoption,” said Catherine Crago, head of strategic initiatives for HACA and Austin Pathways. One North Loop resident, Jesse, explained to AT&T volunteer Paddy, “They tried to get me to use the computer. I’m not interested in email and recipes.” The pair discussed boxing matches, famous races, architecture, and geology. After Paddy used YouTube to locate a 1950s boxing match Jesse wished he could have seen, Jesse said, “I have a different feeling about the computer now. I’ll go to the [computer] classes.”

CTN will continue to offer Tech Teach-In events on a monthly basis, bringing together nonprofit and corporate partners. If you represent a nonprofit or corporation in Austin and are interested in partnering on a Tech Teach-In event, please contact Jessica Looney.

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When Andrew Rogge joined digitalLIFT in 2023, he was driven by curiosity. He had always assumed that younger generations naturally knew how to navigate technology. But as he began meeting learners from different backgrounds, he quickly realized that digital literacy gaps exist across all ages. At digitalLIFT’s Tech Labs, learners come seeking help with what others might consider simple tasks: deleting emails, managing smartphone settings, recognizing scams, or navigating online accounts. For Andrew, these moments are opportunities to empower people rather than simply fix a problem.“I always try not to do things for people,” he explains, “rather point to what they need to click or tap so they can learn and remember.”Read full article: digitallift.org/building-confidence-one-click-at-a-time/#DigitalLiteracy #BuildingConfidence #TechLabs #digitalLIFT ... See MoreSee Less
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A Practical Guide to Supporting Learners at Every Stage—At digitalLIFT, we’ve spent years designing digital skills training that helps people access opportunity—jobs, education, and essential services. But over time, we started noticing a pattern that challenged one of our core assumptions.Not every learner benefits from digital skills training in the same way. And more importantly—not every learner is ready for it.So our team started asking a harder question . . .Read full article: digitallift.org/digital-skills-arent-one-size-fits-all-a-practical-guide-to-supporting-learners-a...#Supporting Learners #DigitalInclusion #DigitalSkillsTraining #digitalLIFT ... See MoreSee Less
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Community Tech Network believes that access to the Internet is a human right and that those without the skills to use a computer are at risk of social and economic disadvantage.

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