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Nov 28

How a little-known group is helping close The City’s digital divide

  • November 28, 2024
  • CTN In the News

There’s a good chance you’ve never heard of the SF Tech Council. But if you know an older adult or someone with disabilities in San Francisco, the odds are decent they’ve benefited from the group’s work. Since its founding nine years ago, the Tech Council has worked to close the digital divide for such San Franciscans. It has helped get the word out about discounted and free broadband service. It has helped get computers and other devices into the hands of people who couldn’t afford them otherwise. And it has helped to get older people and those with disabilities trained on how to do things such as using health-care providers’ apps to make appointments.

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When Andrew Rogge joined digitalLIFT in 2023, he was driven by curiosity. He had always assumed that younger generations naturally knew how to navigate technology. But as he began meeting learners from different backgrounds, he quickly realized that digital literacy gaps exist across all ages. At digitalLIFT’s Tech Labs, learners come seeking help with what others might consider simple tasks: deleting emails, managing smartphone settings, recognizing scams, or navigating online accounts. For Andrew, these moments are opportunities to empower people rather than simply fix a problem.“I always try not to do things for people,” he explains, “rather point to what they need to click or tap so they can learn and remember.”Read full article: digitallift.org/building-confidence-one-click-at-a-time/#DigitalLiteracy #BuildingConfidence #TechLabs #digitalLIFT ... See MoreSee Less
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A Practical Guide to Supporting Learners at Every Stage—At digitalLIFT, we’ve spent years designing digital skills training that helps people access opportunity—jobs, education, and essential services. But over time, we started noticing a pattern that challenged one of our core assumptions.Not every learner benefits from digital skills training in the same way. And more importantly—not every learner is ready for it.So our team started asking a harder question . . .Read full article: digitallift.org/digital-skills-arent-one-size-fits-all-a-practical-guide-to-supporting-learners-a...#Supporting Learners #DigitalInclusion #DigitalSkillsTraining #digitalLIFT ... See MoreSee Less
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Community Tech Network believes that access to the Internet is a human right and that those without the skills to use a computer are at risk of social and economic disadvantage.

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