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Oct 25

Service Learners from USF Bridge the Digital and Language Divide

  • October 25, 2015
  • Developing Digital Leaders

We are excited to welcome 11 new technology trainers from the University of San Francisco! These students come from different majors, ranging from business, economics, and finance to international studies. They bring their commitment to bridging the digital divide and to serving their community. We think they’re great, and we hear from our learners and partners just how enthusiastic and empathetic the tutors have been.

Because of their ability to speak a second language, the USF service learners have reached even more seniors. Using Cantonese, Mandarin, Spanish, Hindi, and Urdu, they have helped our learners at the Western Addition Senior Center, Rosa Parks Senior Center, Richmond Senior Center, and Chinatown YWCA.

The USF students also play an important role in helping seniors get closer to accessing low-income housing. From October 1 to October 28, at Western Addition and Rosa Parks, seniors can get help from our tutors with the online application for 117 new affordable housing units at the Dr. George W. Davis Senior Residence in the Bayview district. Our USF tutors have successfully assisted a number of people in completing the complex online application. It is more and more common to find housing applications only available online these days, so it is crucial for our learners to have support with this.

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Home Broadband 101: What Social Service Professionals Need to Know—During a recent coaching session with Bob, one of digitalLIFT’s learners, our screen-sharing kept freezing, websites loaded slowly, video calls lagged, and simple online tasks became frustrating.When we ran a speed test, we discovered why: Bob was paying more than $50 per month for internet service that delivered just 6 Mbps (megabits per second) download and 0.3 Mbps upload speeds. Bob was paying a relatively high price for an internet service that struggled to support basic online activities.After exploring other options in his area, Bob switched providers. Today, he receives more than 300 Mbps download speeds and 40 Mbps upload speeds for a similar monthly cost.His story highlights an important lesson: when helping clients get online, look beyond internet access and ask whether they have internet service that actually meets their needs.Read full article: digitallift.org/home-broadband-101-what-social-service-professionals-need-to-know/#BroadbandOptions #AffordableInternet #DigitalInclusion #digitalLIFT ... See MoreSee Less
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